Environmental Services

Customer Management (Level 1)

The Customer Management (Level 1)

English

For enquiries, please reach out to enquiry@sg-akc.com, or contact us at 6690 5555.

Course Details

Customer Management (Level 1)

Course Overview

The course aims to train new cleaners / existing cleaners in applying basic customer management in the environmental services industry.

Course Outcomes

By the end of this course, you’ll be equipped to:

Identify customer needs and expectations within own scope of work and assigned
work area. (A3, K3)
Carry out necessary actions to address customer needs promptly. (A4)
Identify triggers in the service environment and respond accordingly in an
appropriate manner. (A1, K1, K2)
Identify principles of effective communication (K4)
Identify techniques to assess customer needs (K7)

Prerequisites:

Learner’s profile: Applicants should preferably: a) be above 18 years of age; b) Able to speak, listen, and read
English at a proficiency level equivalent to Employability Skills Workforce Skills Qualification Workplace
Literacy Level (WPL) 1. c) Secondary or lower education.

Additional Details:

Course Code:
TGS-2021010243

Please click here for the Nett fees with SSG Training Grant for the Singaporean and Singapore PR learners.
Assessment Only Pathway is available. The AOP fee is $108 (including GST)
Target Audience: The job role(s)/ occupations that this unit would be relevant to may include those who are currently
or looking for job opportunities as a general cleaner in the environment services industry.
Course Duration: 7.5 Hours (including 30 minutes assessment), 1 Day course.
100% Attendance is required. Assessment Format & Duration – Practical Performance –30 mins.
Passing criteria: Practical assessment – 100%

Last Updated: 29/09/2024

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